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Terms of Service

Last updated: March 9, 2026

Acknowledgment

These are the Terms and Conditions governing the use of MokuBot - AI Agent for NetSuite ("MokuBot"), a Google Chrome browser extension developed and operated by the Company. MokuBot enhances your NetSuite experience by providing AI-powered assistance directly within your browser. By installing, accessing, or using MokuBot, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, You must uninstall the Extension and may not use the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Definitions

Account - A unique account created for You to access the Service and manage Your subscription.

Authorized Users - Individuals authorized by You to use the Service under Your Account.

Company - MokuHub LLC, 0105, Georgia, Tbilisi, Chugureti district, Mikheil Tsinamdzgvrishvili street, N 52, attic.

Customer Data - All data that You or Your Authorized Users submit to the Service, including any NetSuite data accessed or processed through the Extension.

Extension - The MokuBot Google Chrome browser extension that is installed from the Chrome Web Store and operates within the Google Chrome browser.

NetSuite Instance - Your Oracle NetSuite environment that the Extension interacts with when You are logged in.

AI Output - Any text, suggestions, recommendations, code snippets, or other content generated by the AI capabilities of the Service.

Service - The MokuBot AI Agent for NetSuite, including the Chrome Extension, the companion website, backend APIs, and all associated services that together provide AI-powered assistance for NetSuite users.

Subscription - The selected service tier that determines features, usage limits, and pricing.

Service Description

MokuBot is a Google Chrome Extension that serves as an AI-powered agent for Oracle NetSuite users. The Extension operates directly within your Chrome browser while you work in NetSuite, providing:

  • Context-aware AI assistance for navigating and working within NetSuite
  • Intelligent suggestions and recommendations based on the current NetSuite page and context
  • Conversational AI chat interface for asking questions about NetSuite features, records, and workflows
  • Assistance with SuiteScript development, saved searches, formulas, and NetSuite customization
  • Quick access to relevant NetSuite documentation and best practices
  • Workflow automation suggestions and guidance

The Service is under continuous development. Features may be added, modified, or removed as the product evolves. We will use commercially reasonable efforts to notify users of material changes.

Chrome Extension Terms

Installation & Distribution

MokuBot is distributed exclusively through the Google Chrome Web Store. By installing the Extension, You also agree to the Google Chrome Web Store Terms of Service. The Extension requires the Google Chrome browser to operate.

Extension Permissions

By installing the Extension, you grant MokuBot the following browser permissions:

  • Access to NetSuite pages: The Extension reads content from your active NetSuite tabs to understand context and provide relevant AI assistance
  • Active tab access: To detect when you are on a NetSuite page and activate the agent accordingly
  • Storage: To save your preferences, conversation history, and cached data locally in your browser
  • Network requests: To communicate with our backend AI services and retrieve relevant information

NetSuite Data Interaction

When you use MokuBot while working in NetSuite:

  • The Extension may read page content from your active NetSuite tab to understand context
  • Page content and your queries are sent to our servers for AI processing
  • The Extension does not modify, create, or delete any records in your NetSuite instance unless you explicitly initiate such an action
  • The Extension does not store your NetSuite credentials; authentication with NetSuite remains entirely within your browser session

Updates

The Extension may be automatically updated through the Chrome Web Store. Updates may add, modify, or remove features. Continued use of the Extension after an update constitutes acceptance of any changes.

AI Output & Responsibility

Important: AI-Generated Content

MokuBot uses artificial intelligence to generate responses. AI Output may be inaccurate, incomplete, or inappropriate for your specific situation. You must always independently verify any AI Output before relying on it.

By using MokuBot, you acknowledge and agree that:

  • AI Output is provided for informational and assistive purposes only and does not constitute professional, legal, financial, or technical advice
  • You are solely responsible for reviewing, validating, and testing any AI Output before applying it to your NetSuite instance
  • AI Output, including SuiteScript code suggestions, saved search formulas, and workflow configurations, may contain errors and should be thoroughly tested before deployment
  • The Company is not responsible for any consequences arising from your reliance on AI Output
  • AI models may produce different results for the same query at different times
  • Your prompts and NetSuite page context may be processed by third-party AI providers as described in the Third-Party Services section

User Obligations

By using MokuBot, you agree to:

  • Provide accurate and complete information when registering
  • Maintain the security of your Account credentials
  • Use the Service in compliance with applicable laws and regulations
  • Respect intellectual property rights, including Oracle NetSuite's intellectual property
  • Not use MokuBot to extract, scrape, or bulk-download data from NetSuite in violation of your NetSuite license agreement
  • Not interfere with or disrupt the Service or attempt reverse-engineering of the Extension
  • Not attempt to gain unauthorized access to our systems
  • Ensure that your use of MokuBot complies with your organization's NetSuite license terms
  • Not use MokuBot to process or transmit sensitive personal data (e.g., credit card numbers, social security numbers) through the AI chat
  • Ensure Your Authorized Users comply with these Terms
  • Not exceed the usage limits of Your Subscription

Subscription Terms

Service Tiers

MokuBot is offered in multiple subscription tiers, each with different usage limits, features, and AI model access. Current tiers include:

Free

Try all features with limited usage allowances

Pro

Usage suited for professional workflows with access to advanced AI models

Pro+

Elevated usage limits with white-label scripts and custom naming conventions

Max

Maximum capacity for power users with the most capable AI models

Current pricing, feature details, and usage limits for each tier are available on our Pricing page. The Company reserves the right to modify tiers, features, and pricing with at least 30 days notice for existing subscribers.

Billing

  • Subscriptions are billed on a recurring monthly basis
  • All payments are processed by our authorized payment processor
  • Refunds are governed by our Refund Policy
  • We will provide at least 30 days notice of material pricing changes to existing subscribers
  • Failure to pay may result in immediate service suspension or downgrade to the Free tier

Data Ownership & Usage

Your Data

You retain ownership of all Your data. We do not claim any ownership rights to Your NetSuite data or any content you interact with through MokuBot.

What We Store

MokuBot is designed with a local-first approach. Conversation history, chat messages, and Extension preferences are stored locally in your browser. Our servers store only the minimum data necessary to operate the Service:

  • Your account information (email address and display name from Google sign-in)
  • Subscription and billing metadata
  • Aggregate usage counters (token counts for rate limiting)
  • Consent records

We do not store your chat history, NetSuite page content, AI responses, or any NetSuite data on our servers. Your queries and page context are transmitted to AI providers for real-time processing only and are not persisted by us.

Data Retention

Account data is retained for the duration of your account. You may request deletion of your account and all associated data at any time by contacting us at legal@mokuhub.com.

Third-Party Services

The Service relies on and integrates with the following third-party providers:

  • Google Chrome / Chrome Web Store: For Extension distribution, installation, and browser runtime environment
  • Oracle NetSuite: MokuBot is designed to work alongside your NetSuite instance; you must have a valid NetSuite license to use the Extension
  • AI Model Providers (Anthropic, Google): Your queries and page context are routed to AI model providers for generating responses; these providers may process your data according to their own terms and privacy policies
  • OpenRouter: AI model routing and API gateway service used to deliver AI capabilities
  • Google Cloud Platform: For cloud infrastructure, backend services, and data storage

Your use of these integrated services is subject to their respective terms and privacy policies. The Company has no control over third-party services. MokuBot is not affiliated with, endorsed by, or officially connected to Oracle Corporation or NetSuite.

Service Availability

We use commercially reasonable efforts to maintain the availability of the Service, but do not guarantee any specific level of uptime. The Service may experience:

  • Planned maintenance windows (we will endeavor to provide advance notice)
  • Unplanned downtime due to technical issues or third-party service disruptions
  • System updates that may temporarily disrupt service
  • Performance degradation during periods of high demand

The Company is not liable for any damages or losses resulting from service interruptions. Specific uptime commitments may be available under a separate Service Level Agreement (SLA) upon request.

Termination

Termination by You

You may terminate Your Account at any time by canceling Your Subscription or contacting us at legal@mokuhub.com.

Termination by Company

We may terminate or suspend Your access immediately if You breach these Terms or fail to pay applicable fees.

Effect of Termination

  • Your right to use the Service will cease immediately
  • Your account data (email, display name, usage counters, billing metadata) will be deleted from our servers within 30 days
  • Conversation history and other locally stored data remain in your browser until you uninstall the Extension or clear browser data
  • Any outstanding fees become immediately due

Limitation of Liability

To the maximum extent permitted by law, the entire liability of the Company shall be limited to the greater of:

  • The amount actually paid by You during the twelve (12) months preceding the claim, or
  • 100 USD if You haven't purchased anything through the Service

The Company shall not be liable for any special, incidental, indirect, or consequential damages including, but not limited to:

  • Loss of profits, revenue, or business opportunities
  • Loss, corruption, or unauthorized access to data
  • Business interruption or operational downtime
  • Costs of procurement of substitute services
  • Any damages arising from bugs, errors, or service unavailability
  • Any damages resulting from reliance on AI Output, including but not limited to incorrect SuiteScript code, faulty saved search formulas, or incorrect workflow configurations applied to your NetSuite instance
  • Reliance on the Service for mission-critical operations
  • Any damages caused by third-party services or integrations
  • Any damages to your NetSuite instance or data resulting from actions you take based on MokuBot suggestions

This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if the Company has been advised of the possibility of such damages.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided "AS IS" and "AS AVAILABLE" with all faults and without warranty of any kind. To the maximum extent permitted by law, the Company expressly disclaims all warranties, express, implied, statutory, or otherwise, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Any warranty that the Service will meet your requirements or be error-free
  • Any warranty of uninterrupted, timely, secure, or available service
  • Any warranty regarding the accuracy, reliability, or completeness of AI Output, including code suggestions, workflow guidance, or NetSuite configuration recommendations
  • Any warranty that defects will be corrected
  • Any warranty that AI Output will be correct, complete, up-to-date, or suitable for your particular NetSuite configuration
  • Any warranty of compatibility with all NetSuite versions, editions, or customizations
  • Any warranty regarding data backup, recovery, or preservation

No oral or written information or advice given by the Company shall create any warranty. You acknowledge that the Service relies on AI technology and third-party services, and you assume all risks associated with such dependencies.

Governing Law

The laws of Georgia, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service.

Disputes Resolution

If You have any concern or dispute, You agree to first try to resolve it informally by contacting us at legal@mokuhub.com. If informal resolution is unsuccessful within 30 days, disputes shall be resolved through binding arbitration in accordance with the rules of the Georgian International Arbitration Centre.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. Material revisions will be communicated with at least 30 days' notice. By continuing to use the Service after revisions become effective, You agree to be bound by the revised terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

MokuHub Legal Team

Email: legal@mokuhub.com

Address: 0105, Georgia, Tbilisi, Chugureti district, Mikheil Tsinamdzgvrishvili street, N 52, attic

Response time: Within 5 business days

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