Question 1

What is MokuBot?

Accepted Answer

MokuBot is an AI agent that lives inside your NetSuite account as a Chrome side panel. Describe what you want in plain English, and MokuBot executes it using your existing session without you leaving the page.

Question 2

How is MokuBot different from other AI tools?

Accepted Answer

Most AI tools generate code or suggestions that you have to implement yourself. MokuBot actually executes tasks for you autonomously - chaining tool calls like querying metadata, executing APIs, and creating records.

Question 3

Who is MokuBot for?

Accepted Answer

MokuBot is designed for NetSuite professionals: Business Analysts avoiding SuiteQL, Admins managing configs, Developers debugging scripts, and Finance/Ops teams building reports.

Question 4

Can MokuBot write and run SuiteQL queries?

Accepted Answer

Yes. Simply ask 'Show me all open invoices over $5,000 from last quarter' and MokuBot fetches field names, writes optimized SuiteQL, executes it, and displays results in seconds.

Question 5

Can MokuBot create Saved Searches?

Accepted Answer

Yes. Describe the search criteria, filters, and columns you need, and MokuBot's specialist agent handles the logic and saves the search directly to your NetSuite account.

Question 6

Does it help with SuiteScript?

Accepted Answer

Yes. Describe the script you need, answer a few questions, and MokuBot generates the code, uploads it to the File Cabinet, creates the script record, and deploys it.

Question 7

Can it debug errors?

Accepted Answer

Yes. Ask 'Why did my scheduled script fail?' and MokuBot acts as a debugger, searching execution logs and analyzing source code to provide a diagnosis and fixes.

Question 8

Is MokuBot secure?

Accepted Answer

Yes. MokuBot uses your existing browser session and requires no separate OAuth configuration or REST API setup. It includes a Read-Only mode for safety, and experimental write-tools are disabled by default.

Question 9

Do I need to install a Bundle in NetSuite?

Accepted Answer

No. MokuBot is a Chrome Extension that works via your browser. No NetSuite bundle installation is required.

Question 10

Is there a free version?

Accepted Answer

Yes. The Free plan lets you start immediately with AI-powered querying and saved searches, powered by Claude Haiku.

Question 11

What is included in the Pro plan?

Accepted Answer

The Pro plan unlocks full agentic capabilities, including script deployment, live dashboards, record management, and more - powered by Claude Sonnet.

Question 12

Does MokuField work offline?

Accepted Answer

Yes. The mobile app supports offline mode for field technicians. Work orders, customer data, and time tracking remain functional without internet connection. Data syncs automatically when connectivity returns.

Question 13

Can we customize work order forms and checklists?

Accepted Answer

Absolutely. You can create custom work order types with specific fields, priorities, and statuses. We're also building a universal checklist framework that lets you define per-service-type checklists.

Question 14

Is there a mobile app for iOS and Android?

Accepted Answer

Yes, we have native apps for both iOS and Android built with React Native. Technicians can view assignments, update work order status, track time, capture photos, and receive push notifications.

Question 15

How does the QuickBooks integration work?

Accepted Answer

MokuField connects to QuickBooks Online via secure OAuth 2.0 authentication. Customers and sites sync bidirectionally - changes in either system flow to the other automatically.

Question 16

Can we integrate with Google Workspace?

Accepted Answer

Google Workspace integration isn't on our current roadmap, but we actively respond to customer requests. If this is important for your workflow, let us know.

Question 17

Accepted Answer

Question 18

Accepted Answer

Question 19

Where is our data stored? Is it secure?

Accepted Answer

Data is stored on AWS infrastructure with encryption at rest and in transit. Each organization gets complete database isolation through our multi-tenant architecture.

Question 20

Can we export our data if we switch platforms?

Accepted Answer

Yes. You can export customers, sites, work orders, and work logs to CSV, JSON, or PDF at any time. Your data belongs to you - no lock-in, no export fees.

Question 21

We operate in multiple countries. How does that work?

Accepted Answer

MokuField's multi-tenant architecture supports separate workspaces per region or country. Each workspace has isolated data while you maintain unified management.

Question 22

What's the maximum number of technicians supported?

Accepted Answer

There's no hard limit. Our architecture scales horizontally - from 5 technicians to 500+.

Question 23

What support do you provide?

Accepted Answer

All customers get email support and access to our dedicated chat. Enterprise customers can request priority support with faster response times.

Question 24

Is there a free trial?

Accepted Answer

Yes! Early adopters get full platform access during our beta period - completely free until official launch.

Question 25

How long does implementation take?

Accepted Answer

Most teams are fully operational within one business day. Import your data via CSV, configure your workflow, connect QuickBooks, and deploy the mobile app.

Frequently Asked Questions

MokuBot

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