Frequently Asked Questions

MokuBot is an AI agent that lives inside your NetSuite account as a Chrome side panel. Describe what you want in plain English, and MokuBot executes it using your existing session without you leaving the page.

Most AI tools generate code or suggestions that you have to implement yourself. MokuBot actually executes tasks for you autonomously - chaining tool calls like querying metadata, executing APIs, and creating records.

MokuBot is designed for NetSuite professionals: Business Analysts avoiding SuiteQL, Admins managing configs, Developers debugging scripts, and Finance/Ops teams building reports.

Yes. Simply ask 'Show me all open invoices over $5,000 from last quarter' and MokuBot fetches field names, writes optimized SuiteQL, executes it, and displays results in seconds.

Yes. Describe the search criteria, filters, and columns you need, and MokuBot's specialist agent handles the logic and saves the search directly to your NetSuite account.

Yes. Describe the script you need, answer a few questions, and MokuBot generates the code, uploads it to the File Cabinet, creates the script record, and deploys it.

Yes. Ask 'Why did my scheduled script fail?' and MokuBot acts as a debugger, searching execution logs and analyzing source code to provide a diagnosis and fixes.

Yes. MokuBot uses your existing browser session and requires no separate OAuth configuration or REST API setup. It includes a Read-Only mode for safety, and experimental write-tools are disabled by default.

No. MokuBot is a Chrome Extension that works via your browser. No NetSuite bundle installation is required.

Yes. The Free 30-day Trial lets you evaluate MokuBot with AI-powered querying and saved searches using fast AI models, with no credit card required.

The Pro plan unlocks full agentic capabilities, including script deployment, live dashboards, record management, and more - powered by the smartest AI models.

Yes. The mobile app supports offline mode for field technicians. Work orders, customer data, and time tracking remain functional without internet connection. Data syncs automatically when connectivity returns.

Absolutely. You can create custom work order types with specific fields, priorities, and statuses. We're also building a universal checklist framework that lets you define per-service-type checklists.

Yes, we have native apps for both iOS and Android built with React Native. Technicians can view assignments, update work order status, track time, capture photos, and receive push notifications.

MokuField connects to QuickBooks Online via secure OAuth 2.0 authentication. Customers and sites sync bidirectionally - changes in either system flow to the other automatically.

Google Workspace integration isn't on our current roadmap, but we actively respond to customer requests. If this is important for your workflow, let us know.

Xero and Zoho Books integrations are on our roadmap. QuickBooks Online is fully implemented today.

MokuField includes built-in GPS tracking through the mobile app using Google Maps. For vehicle telematics, we can discuss custom integration options.

Data is stored on AWS infrastructure with encryption at rest and in transit. Each organization gets complete database isolation through our multi-tenant architecture.

Yes. You can export customers, sites, work orders, and work logs to CSV, JSON, or PDF at any time. Your data belongs to you - no lock-in, no export fees.

MokuField's multi-tenant architecture supports separate workspaces per region or country. Each workspace has isolated data while you maintain unified management.

There's no hard limit. Our architecture scales horizontally - from 5 technicians to 500+.

All customers get email support and access to our dedicated chat. Enterprise customers can request priority support with faster response times.

Yes! Early adopters get full platform access during our beta period - completely free until official launch.

Most teams are fully operational within one business day. Import your data via CSV, configure your workflow, connect QuickBooks, and deploy the mobile app.