Last updated: December 15, 2025
Please read this End-User License Agreement carefully before clicking the "I Agree" button, downloading, or using MokuField.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account - A unique account created for You or Your organization to access our Service and manage Your subscription.
Agreement - This End-User License Agreement that forms the entire agreement between You and the Company regarding the use of the Application.
Application - The MokuField field service management platform, including the web application accessible at mokufield.com and tenant subdomains, the mobile application, and all associated APIs.
Authorized Users - Individuals authorized by You to use the Service under Your Account.
Company - MokuHub LLC, 0105, Georgia, Tbilisi, Chugureti district, Mikheil Tsinamdzgvrishvili street, N 52, attic.
Content - Text, images, work order data, customer information, location data, photos, signatures, or other information that can be posted or uploaded by You.
Customer Data - All data that You or Your Authorized Users submit to the Application.
Field Worker - An Authorized User who uses the mobile Application to perform field service tasks.
Service - The MokuField field service management platform.
Subscription - The selected service tier (Free, Professional, or Enterprise) that determines features, limits, and pricing.
Tenant - An isolated workspace within the multi-tenant architecture where Your organization's data is securely separated.
By clicking the "I Agree" button, downloading, or using the Application, You are agreeing to be bound by the terms and conditions of this Agreement. If You do not agree to the terms of this Agreement, do not click on the "I Agree" button, do not download or do not use the Application.
This Agreement is a legal document between You and the Company and it governs Your use of the Application made available to You by the Company.
The Application is licensed, not sold, to You by the Company for use strictly in accordance with the terms of this Agreement.
Early Access Software Warning
This Application is in early access development and should be considered BETA software. By using this Application, you acknowledge that features may be incomplete, unstable, change without notice, or be discontinued entirely. You assume all risks associated with early access software use.
The Company grants You a revocable, non-exclusive, non-transferable, limited license to download, install, and use the Application strictly in accordance with the terms of this Agreement and Your Subscription.
Subject to the terms of this Agreement, You are permitted to use the Application for commercial and business purposes, including:
You shall not:
Limited access with basic work order management features, limited Authorized Users, shared infrastructure, and standard support.
Enhanced access with full features, increased user limits, priority support, and advanced reporting.
Premium access with all Professional features, dedicated infrastructure, custom integrations, dedicated account management, and SLA with uptime guarantees.
Pricing Notice: Subscription pricing and feature availability are subject to change at any time during early access development. Current pricing, if available, can be found at mokufield.com/pricing. Features listed for each tier may not yet be fully implemented.
The Application operates on a multi-tenant architecture where Your data is logically isolated from other customers through:
We maintain strict data isolation between Tenants. Your Customer Data will not be accessible to other Tenants, and we implement technical measures to prevent cross-tenant data access.
The mobile Application requires certain device permissions to function properly:
The mobile Application supports offline operation. Data created or modified while offline is stored locally on the Device and synchronized with the server when connectivity is restored. In case of conflicts, the Application applies conflict resolution rules, and You will be notified of any data conflicts that require manual resolution.
You retain all ownership rights to Your Customer Data. We do not claim ownership of any data You submit to the Application.
By using the Application, You grant us a limited license to process, store, and transmit Your Customer Data solely for the purpose of providing the Service to You.
You may export Your Customer Data at any time through the Application's export features. Upon termination of Your Account, You will have 30 days to export Your data before it is permanently deleted.
We process Your Customer Data in accordance with our Privacy Policy available at mokuhub.com/en/privacy-policy. For customers subject to GDPR, we offer a Data Processing Agreement upon request.
The Application integrates with and relies upon the following third-party services:
Google Maps: For mapping, geocoding, route optimization, and location-based services. Your use of mapping features is subject to Google's Terms of Service.
Brevo: For email communications, notifications, and marketing communications (with Your consent).
Amazon Web Services (AWS): For cloud infrastructure, data storage, and processing. Data may be stored in AWS data centers.
OVH: For additional hosting and infrastructure services.
You acknowledge and agree that the Company shall not be responsible for any Third-Party Services. You must comply with applicable Third Parties' Terms of agreement when using the Application.
This Agreement shall remain in effect for the duration of Your Subscription or until terminated as provided herein.
You may terminate this Agreement at any time by canceling Your Subscription, deleting Your Account, or contacting us at legal@mokuhub.com.
The Company may terminate or suspend Your access immediately if You breach this Agreement or fail to pay applicable fees, or with 30 days notice for any other reason.
Upon termination:
You agree to indemnify and hold the Company and its parents, subsidiaries, affiliates, officers, employees, agents, partners, and licensors harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of:
The Application is provided to You "AS IS" and "AS AVAILABLE" with ALL FAULTS AND DEFECTS and WITHOUT WARRANTY OF ANY KIND.
To the maximum extent permitted under applicable law, the Company on its own behalf and on behalf of its affiliates and licensors expressly disclaims ALL warranties, whether express, implied, statutory, or otherwise, with respect to the Application, including:
Critical Early Access Warning
As early access software, the Application is under active development and inherently unstable. You expressly acknowledge and agree that:
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights, so some or all of the above exclusions and limitations may not apply to You. However, in such cases, the exclusions and limitations shall be enforced to the maximum extent permitted by law.
Without limiting the foregoing, neither the Company nor any of the Company's providers makes any representation or warranty of any kind that the Application will be suitable for production use, business operations, or mission-critical purposes during the early access period.
Notwithstanding any damages that You might incur, the ENTIRE LIABILITY of the Company and any of its suppliers under any provision of this Agreement and Your EXCLUSIVE REMEDY for all of the foregoing shall be limited to the LESSER of:
To the MAXIMUM extent permitted by applicable law, in NO EVENT shall the Company or its suppliers be liable for ANY special, incidental, indirect, punitive, or consequential damages WHATSOEVER, including but not limited to:
This limitation of liability applies REGARDLESS of:
Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to You in their entirety, but will be enforced to the maximum extent permitted by law.
Early Access Acknowledgment: You explicitly acknowledge that using early access software for business operations carries significant risks and that the Company shall have ZERO liability for damages arising from such use.
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
The failure to exercise a right or to require performance of an obligation under this Agreement shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
The Company reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
By continuing to access or use the Application after any revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, You are no longer authorized to use the Application.
The laws of Georgia, excluding its conflicts of law rules, shall govern this Agreement and Your use of the Application. Your use of the Application may also be subject to other local, state, national, or international laws.
If You have any concern or dispute about the Application, You agree to first try to resolve the dispute informally by contacting the Company at legal@mokuhub.com. If informal resolution is not successful within 30 days, either party may pursue formal dispute resolution.
This Agreement, together with our Privacy Policy and Terms of Service, constitutes the entire agreement between You and the Company regarding Your use of the Application and supersedes all prior and contemporaneous written or oral agreements.
If you have any questions about this Agreement, You can contact Us:
Email: legal@mokuhub.com
Response time: Within 5 business days