MokuHub - Innovation Solutions Hub

Introduction

Early Access Platform Notice

MokuField is currently in early access. Features, data collection practices, and this Privacy Policy may change as we develop the platform. We will notify users of material changes.

At MokuHub LLC, we take your privacy seriously. This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use MokuField, our field service management platform, and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

Account - A unique account created for You or Your organization to access our Service.

Authorized Users - Individuals authorized to use the Service under Your Account, including Account Owners, Administrators, Dispatchers, and Field Workers.

Company - MokuHub LLC, 0105, Georgia, Tbilisi, Chugureti district, Mikheil Tsinamdzgvrishvili street, N 52, attic.

Customer Data - All data that You or Your Authorized Users submit to the Service, including work orders, customer records, and operational data.

Service - The MokuField platform, including the website, web application, mobile applications, and all associated APIs and services.

Tenant - An isolated workspace within our multi-tenant architecture where Your organization's data is securely separated from other customers.

Information We Collect

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information:

Email address
First name and last name
Phone number
Company/organization information
Job title and role
Country of residence
Usage Data

Usage Data and Analytics

Usage Data is collected automatically when using the Service. This may include:

Your Device's Internet Protocol address (IP address)
Browser type and version
Pages visited and time spent
Device identifiers and diagnostic data
Features used and actions taken within the application

We use Google Analytics and similar services on our website and may use them in our mobile applications to understand usage patterns and improve the Service.

Location Data

For Field Workers using our mobile application, we collect:

Real-time GPS location: Collected during active work orders for dispatch optimization, route planning, and work verification
Location history: Stored to provide route history, mileage reporting, and operational analytics
Geofencing data: Used to detect arrival and departure from customer sites

You can disable location services in your device settings, but this may significantly limit the functionality of the mobile application.

Work Documentation Data

Through our mobile application, we collect:

Photos captured for work order documentation
Digital signatures from customers
Timestamps for all captured documentation
Notes and comments regarding work orders

Offline Data

Our mobile application stores data locally on your device to enable offline functionality. This data is encrypted on your device and synchronized with our servers when connectivity is restored.

How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including monitoring usage and managing work orders
To manage your Account and organization's access to the Service
For dispatch and scheduling optimization
For work order management and tracking
To contact you via email, telephone, SMS, or push notifications
To provide news and special offers (you may opt-out at any time)
For analytics and service improvement

Multi-Tenant Data Protection

Technical Measures

Row-Level Security: Database-level enforcement (PostgreSQL RLS)
Tenant Identification: Every data request is automatically scoped to your organization
Subdomain Isolation: Each organization accesses via their dedicated subdomain
Access Controls: Role-based permissions within your organization

Your organization's data is never visible to other MokuField customers. We implement technical controls to prevent any cross-tenant data access.

Email Marketing

With your explicit consent, we may send you marketing emails about our products and services. We use Brevo as our email marketing platform.

Your Email Rights:

You can opt-in to receive marketing emails during signup
You can unsubscribe at any time by clicking the unsubscribe link
You can update your email preferences by contacting us

Third-Party Service Providers

Google Analytics

Purpose: Website and application analytics, usage tracking, and service improvement

Google Maps

Purpose: Mapping, geocoding, route optimization, and location-based services

Brevo

Purpose: Email communications, notifications, and marketing

Amazon Web Services (AWS)

Purpose: Cloud infrastructure, data storage, and processing

OVH

Purpose: Hosting and infrastructure services

Data Retention

Operational Data

Work orders: Retained for subscription duration plus 30 days after termination
Location history: Retained for 90 days for active analysis, then archived for up to 2 years
Photos and signatures: Retained for subscription duration
Audit logs: Retained for 2 years for compliance

After Account Termination

30 days to export your data after termination
All Customer Data permanently deleted after 30 days
Backup copies purged within 90 days of deletion

Data Protection & Security

The security of your Personal Data is important to us. We implement appropriate technical and organizational measures:

Encryption of data in transit (TLS/SSL)
Encryption of data at rest
Regular security assessments and audits
Access controls and authentication
Employee security training

Important: No method of transmission over the Internet is 100% secure. While we implement industry-standard security measures, we cannot guarantee absolute security. You acknowledge and accept this inherent risk when using the Service.

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request that we restrict processing of your data
Right to object: Object to our processing of your personal data
Right to data portability: Request transfer of your data to another organization
Right to withdraw consent: Withdraw your consent at any time

To exercise any of these rights, please contact us at legal@mokuhub.com. We will respond within one month.

Your Rights Under CCPA/CPRA

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA):

Right to know: Request information about the data we collect
Right to delete: Request deletion of your personal information
Right to correct: Request correction of inaccurate personal information
Right to opt-out: Opt-out of the sale or sharing of your information
Right to non-discrimination: We will not discriminate against you for exercising your rights

Note: We do not sell personal information to third parties.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. This means your information may be transferred to Georgia and processed there, as well as in other locations through our cloud infrastructure providers.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

MokuHub Legal Team

Email: legal@mokuhub.com

Address: 0105, Georgia, Tbilisi, Chugureti district, Mikheil Tsinamdzgvrishvili street, N 52, attic

Response time: Within 72 hours

Changes to This Privacy Policy

We reserve the right to update our Privacy Policy at any time, particularly during the early access phase as features evolve. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For material changes, we will make reasonable efforts to notify you via email and/or a prominent notice on our Service. Your continued use of the Service after such modifications constitutes your acknowledgment and acceptance of the modified Privacy Policy.